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Technical Expert Training Course
Welcome
Introduction (1:40)
Overview of the Assessment Process
IANZ and the 'bigger picture' (2:24)
General Assessment Process - Surveillance and routine reassessment (2:26)
How Long Does an Assessment Take? (3:16)
Procedures and Conditions of Accreditation (3:49)
Roles and Responsibilities
Client Roles and Responsibilities (5:23)
IANZ Assessor Roles and Responsibilities (4:36)
TE Roles and Responsibilities (5:36)
Test Your Knowledge
Traits of the Technical Expert
Criteria for Accepting Technical Expert Candidates (2:23)
Handling Conflict (4:26)
Communication Styles (4:08)
Note Taking (4:49)
Dealing with Difficult Personalities
Test Your Knowledge
Conduct of an Assessment
Asking the Right Questions
Education vs Consulting vs Advising (5:24)
Identification of Non-Conformances (6:36)
What To Look For As Evidence (8:22)
The Exit Meeting (4:35)
Test Your Knowledge
Bringing It All Together
Continuous Quality Improvement (3:31)
The IANZ Report (3:36)
Acting On Findings (2:33)
Participation in Future Assessments (3:12)
Course Summary
Course Summary (2:22)
Procedures and Conditions of Accreditation
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